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Workgroups
and Agents
Our agent software will help your team
professionally answer calls with real time
statistics and advanced caller information.
Supervisors have complete control with live views
and monitoring of agent status, call queues and
performance statistics.
Call
Monitoring
When enabled, our supervisor software can allow
managers to selectively monitor live calls even
when out of the office.
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Call
Recording
Our unique design makes it possible to
automatically record select or even all calls
without overpriced "bolt on" systems.
Reporting:
Call Detail Records (CDR)
AltiReports is a web based reporting application,
allowing managers to accurately measure agent
performance.
Advanced
Routing/Call Distribution
Route your customer calls automatically by caller
id , account number and more to the right employee
every time.
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